Month January 2016

Book Review – The Storm of the Century by Al Roker

Tim Riecker, The Contrarian Emergency Manager 2 Comments

Yep, THE Al Roker.  The weather guy.  Fellow SUNY Oswego alum.  Smart, funny, the kind of guy you want to have over for poker night.

Roker has actually written a few books, covering cooking, murder mysteries, family, and weight loss.  The Storm of the Century was released late last year and offers a compelling historical review of the Gulf Hurricane of 1900 that destroyed Galveston, Texas.

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Admittedly, the book was not what I expected.  I anticipated a book that had more structure and was a bit more proper and history-bookish.  While I was pleasantly surprised by the book’s more narrative approach, switching gears mentally took me a while, which is I think why I had a hard time with the first few chapters.  That’s on me, though, and not a reflection on the book itself.

The book is set up almost like a work of fiction, setting the stage of the time and place of our environment and introducing and developing the main characters.  Don’t be fooled, though – this is no work of fiction.  The events described in the book are real, as were the stories of the people.  Roker emphasizes this at the end of book, as he details both formally through a bibliography and informally through narrative, the sources of his information, which include newspapers, scholarly works, historical accounts, and documented eye witness reports.

The book follows the lives of several individuals and families, with the primary focus on Isaac and Joseph Cline, who worked for what became the National Weather Service.  Roker mixes in a number of other personalities from Galveston and other areas.  Notables, such as Clara Barton, Joseph Pulitzer, and William Randolph Hearst also figure into the events of this devastating hurricane.  Roker provides insight on the state of politics and society in the post-Civil War United States, external political relations, and certain beliefs of those in meteorological science at the time, including the Jesuit priests of Cuba.

Roker details the interesting history of the National Weather Service, with its roots in the US Army Signal Corps, as well as some of the science and instrumentation of meteorology.  It’s interesting to see how much we have advanced in the science, yet how much still reflects back on what was done almost 120 years ago.

In the end, the events surrounding The Storm of the Century create a story of human error, tragedy, and perseverance.  In the practices of emergency management we must always keep in mind the human element.  Ultimately, that’s why emergency management exists.  While our focus might be on critical infrastructure, NIMS, or the current organization of FEMA, the reason why must ALWAYS reflect on people and our need to protect them from the impacts of disasters.  The Storm of the Century does just this, putting society front and center.

The Storm of the Century is overall a good read and accessible to many audiences including disaster and meteorology buffs, social scientists, and even those interested in US history.  The book is a great read for colleges and high schools alike, offering insights on society, politics, and science.  And hey, mine is even autographed.  Thanks Al!

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© 2016 – Timothy Riecker

Continuity of Government – Preservation of Records and Data

Tim Riecker, The Contrarian Emergency Manager Leave a comment

A common but often low priority issue in emergency management is the loss of physical records and electronic data from a disaster.  To be honest, I ignored the issue for much of my career.  It wasn’t until working on a contract in the northeast and meeting with a lot of local governments did my eyes really open to the importance of the issue.  While this article focuses on preservation of records for governments, it can certainly apply to businesses, not for profits, and even individuals.

Many of the local governments we interfaced with on a completely unrelated contract, were talking about their experiences with Tropical Storm Irene.  Town officials told of their efforts hauling boxes of town records either to a higher floor of town offices or removing them offsite, with water to their knees or even waist high.  Needless to say, many records were lost.

While some of these offices were in known floodplains, others simply suffered from an extraordinary event and the fault of a place where we commonly store things – the basement.  Towns (and other municipal offices) often store physical copies of tax maps and records, property deeds, permits, flood insurance information (ironic, isn’t it?), human resources data for town employees, town financial records, court records, birth certificates, death certificates, marriage certificates, divorce certificates, and other information.  The loss of this information can have an impact, not only historically, but also on current government operations.

Continuity of government and continuity of operations plans should identify those records which are most important.  These are called vital records.  Vital records should have the highest degree of protection.  The National Archives offers some guidance on the protection of vital records.  While the guidance applies to federal agencies, there is still plenty of valuable information which can be applied to other organizations.

Every municipality should examine records storage as part of their continuity of operations and continuity of government planning.  It’s not to say that records can’t be stored in the basement of a building, but mitigation efforts must be made to flood proof the building as much as possible, including water alarms and sump pumps connected to emergency power systems.  Paper and water don’t mix – so get your records off the floor and consider waterproof storage solutions.  Ventilation is also important to prevent molding.

If mitigation is too costly, then you need to consider relocating the records.  Regardless of where your records are, you should have a component of your continuity of operations plan that addresses emergency relocation of records – when, how, to where, and who.  Digital storage is obviously a great solution.  Some towns I spoke with had decided after the storm to scan their records.  Catching up to a hundred plus years of records can be pretty time consuming and practically unsurmountable for most municipal offices.  This is a service that can be hired out.  Be sure to follow sound data protection standards for both storage and access to ensure the continuity of these records.

In the event that records do get wet, all is not necessarily lost.  The Preservation Directorate of the US Library of Congress has a lot of information on preservation of records, including a variety of resources and training opportunities.  There are also companies that specialize in document preservation and recovery after a disaster.  While it’s probably a good idea to identify who you might reach out to in the event of such a loss, know that this is expensive and it’s generally far more cost effective to mitigate against the risk.

Need assistance with government continuity or continuity of operations planning?  EPS can help!  consultants@epsllc.biz.

© 2016 – Timothy Riecker

Emergency Preparedness Solutions, LLC

Seek First to Understand

Tim Riecker, The Contrarian Emergency Manager 6 Comments

‘Seek first to understand.’  It’s one of Stephen Covey’s 7 Habits of Highly Effective People.

This past weekend I came across a blog in a prominent industry magazine’s online edition which was highly critical of a recent response and the state of preparedness of a major metropolitan area.  I was quite set back by how outwardly critical this post was, particularly since the author is rather experienced in emergency management.

No matter what field we are in, we have a tendency to examine, critique, analyze, and criticize.  This is generally healthy and important, especially when there is something that can be learned and applied from the experience.  Things can easily go ugly, though.

The nitty gritty of this is that if you weren’t involved and aren’t providing a critique through something more or less official and reasonably objective, such as an after action report, you generally shouldn’t be commenting (at least publicly).  Why?  Primarily, you very likely don’t have all the information.  Second, what is the criticism gaining you aside from looking like an ass?

Seek first to understand.  That’s the main reason why we, particularly in emergency management, should be looking at other people’s incidents.  Yes, we can examine media reports and other sources of information, but be holistic and comprehensive.  If the people involved in managing the incident made mistakes, then learn from their mistakes.  Don’t criticize them for it – they very likely are already receiving that criticism internally.  They certainly don’t need you to Monday morning quarterback.  It does no one any good.

Pointing fingers at other people only makes them point fingers back and creates a culture of negativity.  In emergency management, we are fortunate enough to have a culture of collaboration, where we are generally willing to share our success and failures with others so that they may learn from them as well.  When we become critical, people become bitter, defensive, and isolationist.

It’s not to say that it’s inappropriate to use an incident as an example.  In December I wrote a post about how People Should Not Die in Exercises, in response to an article about an active shooter exercise in Kenya gone wrong. Was I harsh?  You bet your ass I was – and rightfully so.  The occurrence I wrote about was a great example of what not to do in exercises and an important lesson learned that a lot of people should know about to prevent further loss of life.

While I have as much a history of putting my foot in my mouth as the next person, all I’m saying is be careful how you spend your criticism credits.  When you start to criticize you are no longer seeking to understand.  If you aren’t seeking to understand, then no one learns.

-TR

Another Great Emergency Management and Homeland Security Podcast

Tim Riecker, The Contrarian Emergency Manager Leave a comment

A couple months ago I came across another great podcast.  This one is done by a company called PreparedEx – www.preparedex.com and on Twitter @preparedex.  They link to their podcast from their website but you can also find it in the iTunes podcast listing.  They are only seven episodes in, and most episodes are about a half hour long, so you can catch up pretty quickly.  They generally post two episodes a month, which is excellent frequency.

PreparedEx is a consulting firm specializing in preparedness exercises.  Yes, they are technically a competitor of my company, but from what I’ve seen and heard, they are quite capable and do some really cool stuff.

The host of their podcast is Robert Burton, who is the company’s managing director.  Robert has some great counterterrorism creds and facilitates the podcast well.  What I love most about this podcast is the interview format.  Nearly every episode focuses on an interview, and they have gotten some great subjects – from state emergency management directors to corporate security specialists.  The interviews offer excellent insight and are very conversational and easy to listen to. They cover topics in emergency management, homeland security, and business continuity.

Go check them out and enjoy!

– TR

Emergency Management – Who Knows About Your Plans?

Tim Riecker, The Contrarian Emergency Manager 1 Comment

In emergency management and homeland security we put a lot of emphasis on planning.  Plans are important, afterall.  We need to take the time to identify what our likely hazards are and how we will address them.  But what happens when the plan is complete?  We congratulate members of the planning team and send them final copies.  Those copies get filed electronically or end up on a shelf, a trophy of our accomplishment and hard work.  Congratulations!

So… that’s it?  Is that all?

NO!  Of course not!  People need to be trained to the plan.  “Trained?” you ask.  Yes – trained.  Not just sent a copy and told to review it.  Let’s be honest, here.  Even assuming the highest degree of dedication and professionalism, many people simply won’t give it the time and attention it needs.  Very quickly the plan will get buried on their desks or the email will become one of dozens or hundreds in the inbox.  Even if they do give it a look through, most will only give a quick pass through the pages between meetings (or during a meeting!), not giving much attention to the details in the plan.

How effective do you expect people to be?

Sports analogy – when a coach creates new plays, do they simply give them to the players to become familiar with and expect proficiency?  No.  Of course not.  We’re all familiar with the classic, if not cliché, setting of the coach reviewing plays on a chalk board with the players in a locker room.  That’s training.  Then after that training, they go out in the field and practice the plays.

Back to our reality… The first real step of making people familiar with the plan is to review it with them.  This usually doesn’t need to be a sleep inducing line-for-line review of the plan (unless it is a detailed procedure), but a review of the concepts and key roles and responsibilities.  In fact, that’s who you invite to the training – those who are identified in the plan.  This is likely to include people in your own agency as well as people in other agencies (emergency management, after all, is a collaborative effort).  In states with strong county governments, we often see county-level emergency management offices creating plans that dictate or describe the activities of local governments and departments.  Most often, the local departments have no awareness of these plans, much less receive any training on them.  I’m guessing that plan won’t work.

Once you’ve trained these key stakeholders, be sure to conduct exercises on various aspects of the plan.  Exercises serve not only to validate plans, but to also help further familiarize stakeholders with the plan, their roles, and expectations of others.  When we plan, we tend to make many assumptions which exercises help to work through.  Through exercising we also identify other needs we may have.

Need help with planning? Training? Exercises?  EPS can do it!  Link below.

© 2016 – Timothy Riecker

Emergency Preparedness Solutions, LLC 

 

Updating ICS Training: Identification of Core Competencies

Tim Riecker, The Contrarian Emergency Manager Leave a comment

The crusade continues.  ICS training still sucks.  Let’s get enough attention on the subject to get it changed and make it more effective.

If you are a new reader of my blog, or you happened to miss it, check out this post from last June which should give you some context: Incident Command System Training Sucks.

As mentioned in earlier posts on the topic, the ICS-100 and ICS-200 courses are largely OK as they current exist.  Although they could benefit from a bit of refinement, they accomplish their intent.  The ICS-300 course is where we rapidly fall apart, though.  Much of the ICS-300 is focused on the PLANNING PROCESS, which is extremely important (I’ve worked a lot as an ICS Planning Section Chief), however, there is knowledge that course participants (chief and supervisor level responders) need to know well before diving into the planning process.

First responders and other associated emergency management partners do a great job EVERY DAY of successfully responding to and resolving incidents.  The vast majority of these incidents are fairly routine and of short duration.  In NIMS lingo we refer to these as Type IV and Type V incidents.  The lack of complexity doesn’t require a large organization, and most of that organization is dedicated to getting the job done (operations).  More complex incidents – those that take longer to resolve (perhaps days) and require a lot more resources, often ones we usually don’t deal with regularly – are referred to as Type III incidents.  Type III incidents, such as regional flooding or most tornados, are localized disasters.  I like to think of Type III incidents as GATEWAY INCIDENTS.  Certainly far more complex than the average motor vehicle accident, yet not hurricane-level.  The knowledge, skills, and abilities applied in a Type III, however, can be directly applied to Type II and Type I incidents (the big ones).

It’s not to say that what is done in a car accident, conceptually, isn’t done for a hurricane, but there is so much more to address.  While the planning process certainly facilitates a proactive and ongoing management of the incident, there are other things to first be applied.  With all that said, in any re-writing and restructuring of the ICS curriculum, we need to consider what the CORE COMPETENCIES of incident management are.

What are core competencies?  One of the most comprehensive descriptions I found of core competencies comes from the University of Nebraska – Lincoln, which I summarized below.  While their description is largely for a standing organization (theirs), these concepts easily apply to an ad-hoc organization such as those we establish for incident management.

Competency: The combination of observable and measurable knowledge, skills, abilities and personal attributes that contribute to enhanced employee performance and ultimately result in organizational success. To understand competencies, it is important to define the various components of competencies.

  • Knowledge is the cognizance of facts, truths and principles gained from formal training and/or experience. Application and sharing of one’s knowledge base is critical to individual and organizational success.
  • A skill is a developed proficiency or dexterity in mental operations or physical processes that is often acquired through specialized training; the execution of these skills results in successful performance.
  • Ability is the power or aptitude to perform physical or mental activities that are often affiliated with a particular profession or trade such as computer programming, plumbing, calculus, and so forth. Although organizations may be adept at measuring results, skills and knowledge regarding one’s performance, they are often remiss in recognizing employees’ abilities or aptitudes, especially those outside of the traditional job design.

When utilizing competencies, it is important to keep the following in mind:

  • Competencies do not establish baseline performance levels
  • Competencies support and facilitate an organization’s mission 
  • Competencies reflect the organization’s strategy; that is, they are aligned to short- and long-term missions and goals.
  • Competencies focus on how results are achieved rather than merely the end result. 
  • Competencies close skill gaps within the organization.
  • Competency data can be used for employee development, compensation, promotion, training and new hire selection decisions.

So what are the CORE COMPETENCIES OF INCIDENT MANAGEMENT?  What are the knowledge, skills, and abilities (KSAs) that drive organizational success in managing and resolving an incident?  Particularly for this application, we need to focus on WHAT CAN BE TRAINED.  I would offer that knowledge can be imparted through training, and skills can be learned and honed through training and exercises; but abilities are innate, therefore we can’t weigh them too heavily when considering core competencies for training purposes.

All in all, the current ICS curriculum, although in need of severe restructuring, seems to cover the knowledge component pretty well – at least in terms of ICS ‘doctrine’.  More knowledge needs to be imparted, however, in areas that are tangential to the ICS doctrine, such as emergency management systems, management of people in the midst of chaos, and other topics.  The application of knowledge is where skill comes in. That is where we see a significant shortfall in the current ICS curriculum.  We need to introduce more SCENARIO-BASED LEARNING to really impart skill-based competencies and get participants functioning at the appropriate level of Bloom’s Taxonomy.

Aside from the key concepts of ICS (span of control, transfer of command, etc.), what core competencies do you feel need to be trained to for the average management/supervisor level responder (not an IMT member)?  What knowledge and skills do you feel they need to gain from training?  What do we need a new ICS curriculum to address?

(hint: this is the interactive part!  Feedback and comments welcome!)

As always, thanks to my fellow crusaders for reading.

© 2016 – Timothy Riecker

Emergency Preparedness Solutions, LLC

Defense Support to Civil Authorities (or, how to apply the National Guard)

Tim Riecker, The Contrarian Emergency Manager 1 Comment

The recent militia activity in Oregon has spurred many to demand a swift response to the groups’ armed holding of a federal wildlife refuge office.  Included in the discussion has been several instances of chatter on Twitter and other social media, demanding/suggesting/requesting that the National Guard be deployed to address the situation.  Those who have mentioned this don’t appear to have any background in public safety or the military, so I’ve politely explained that the incident is occurring on federal property and that the National Guard is a state asset, which is generally not authorized to act on federal property.  Seeing how I can’t fit much more of an explanation into 140 characters, I’ve decided it is probably a good topic to blog about.

In case you aren’t familiar, I first offer an explanation of the differences between National Guard forces and United States military forces.  Broadly, here are the differences… National Guard forces are created by Title 32 of the United States Code, whereas our US Armed Forces are created by Title 10 of the United States Code.  Very often, when military and emergency management folks talk about military forces active during a domestic emergency, they will mention that they are either ‘Title 10’ or ‘Title 32’.  The primary distinction is that Title 32 National Guard forces are under the control of the Governor of that state, whereas Title 10 military forces are under control of the President.  There is also a distinction of State Active Duty, which puts the forces under command of the Governor but with limited protections and paid by the state (which is often times lower and does not contribute to their federal retirement).  Title 32 does afford some federal law provisions and protections of the Guard forces, including federal pay.

Federal military resources (Title 10) are restricted from using force domestically by way of the  Posse Comitatus Act, unless specifically authorized within a very specific set of guidelines.  While the Posse Comitatus Act does not include Title 32 forces, it is with rare occasion that National Guard forces are used in such capacity, with an emphasis often being placed on the difference between ‘security’ and ‘law enforcement’.

As with any resources which are under the direction of the state (i.e. the Governor) or a local authority (such as a sheriff or mayor), these resources are not permitted to operate on Federal property unless specifically requested.  Federal property is just that – federal property.  A great number of federal agencies have their own law enforcement in some form, typically for enforcement related to their own mission and regulations.  Federal facilities with no organic law enforcement (or those choosing or not able to use their own law enforcement capabilities for such) utilize the Federal Protective Service (FPS) for security of federal facilities, which is a component of the US Department of Homeland Security.

The Defense Support to Civil Authorities (DSCA) mission of the National Guard is vitally important to our nation’s ability to respond effectively to major emergencies.  Deployed domestically under the authority of each state’s governor and under the direction of each state’s adjutant general, National Guard forces are able to accomplish a variety of missions in support of local domestic operations.  They are effective not only as a force multiplier to augment local resources, but also bring very specific skill sets and resources in engineering, hazardous materials operations, medical operations, and other mission areas.  The key for public safety officials who are considering submitting a request for National Guard assistance to the state emergency management agency is knowing what problem you need solved and how you want to apply National Guard assets.

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Exercise operations of the 19th CBRNE Enhance Response Force Package (CERF-P), Indiana National Guard

A great training resource, especially for emergency management and public safety personnel who aren’t familiar with all the ins and outs of military resources that can be applied during a disaster, is IS-75 Military Resources in Emergency Management, provided free of charge by FEMA’s Emergency Management Institute.  I’m proud to have been an early contributor to this much-needed training course.

Interested in training in DSCA operations or in integrating them into your plans?  We are happy to help!

© 2016 – Timothy Riecker

Emergency Preparedness Solutions, LLC