Over the past week I’ve been neck deep in the updated ICS-300 and ICS-400 curriculum as I prepare to deliver these courses for a client. While these courses, especially the ICS-300, have made some significant improvements from past versions, I’ve found what I perceive to be another challenge, perhaps a gap, in our collective approach to teaching incident management.
While ICS training should obviously focus on ICS, it seems we are missing an opportunity to provide some critical knowledge on emergency management (at least the response functions of EM) and incident management as an overall concept, especially when we get to the level of ICS-300. I’m betting that most people taking the ICS-300 class know very little about emergency management and even less about the overall concepts of incident management. While the ICS-300 is a good and worthwhile course for a great many supervisors within the ranks of public safety, it seems the requirement for ICS training puts a lot of this out of context.
While this might be fine for the ‘typical’ tactician, or even most unit leaders operating within an ICS organization, knowledge of what emergency management is and does, as well as the underlying concepts of incident management, will improve the ability of the response organization as a whole to function. I echo this same sentiment for the EOC courses that have been developed.
While we strive to have the growth of many public safety professionals to include ICS position-specific training, we also have to be realistic in recognizing that most jurisdictions simply don’t have the capacity to make this happen. Instead, they rely on a more ad-hoc incident management approach, which will generally serve them well. Of course, the most challenging time is transitioning from the more ‘routine’ type 5 and 4 incidents into the larger extended response operations of a type 3 incident. This is when people need to think beyond the normal approach of a largely tactics-focused response, to a system which still necessarily includes tactics, but builds a response organization meant to support and sustain those tactical operations. What they learn from the ICS-300 may be the most amount of training they have outside of tactical applications.
In such an ad-hoc system, someone put into Logistics, or even more specifically the Supply Unit Leader, may be left wondering how to obtain resources when the answer to that question has always been dispatch. It may not readily dawn on them to open the phone book (digitally or physically) or to contact the emergency management office to find the resources they need. It seems silly, but in the context of incident management, dispatch may be all they know. Similarly, someone assigned as the Situation Unit Leader may be re-creating the wheel when it comes to identifying what information is needed, where to get it from, what analysis needs to take place, and how to tie it all together. Why? Because they may not have been made aware of the greater system they function within. Their mental default is the job they usually do for the agency or department they work for.
On a whim, I did some key word searches within the new ICS-300 course student manual. The term ‘incident management’ comes up with a few hits, mostly centered around NIMS-oriented content or included in the broader term of ‘incident management team’. Very little explanation is really given on what incident management is. Rather, the term is just put out there, seemingly with the expectation that the student knows what it is. A search for the term ‘emergency management’ only comes up with two hits, one being part of ‘Emergency Management Assistance Compact (EMAC)’ (note: no context is given for what this is), and the other use is a rather throwaway use when discussing demobilization. Emergency management as a function is actually never discussed.
The Reader’s Digest version of all this is that we aren’t including critical contextual information about the systems ICS functions within when we teach more advanced ICS courses. This inadvertently can close people’s minds to opportunities to improve incident management by extending their thinking beyond tactics and beyond the scope of their home agency. A podiatrist must still learn about the systems of the whole body before they focus on the foot. Teaching people, especially at the threshold of ICS-300, about the system of emergency management and the concepts of incident management are critical before we start teaching them the specifics of a particular tool. Doing so will make their understanding and use of this tool far more effective.
Some may wonder if I will ever be happy with how we teach ICS (really, incident management as a whole). That day may yet come, but to get there I think we first need to reassess the actual learning needs of practitioners, and do so with fresh eyes instead of trying to mark up the same materials. I know over the years of my criticisms of ICS training I’ve stimulated a lot of discussion, not only nationally, but internationally. Many have been hugely supportive of the ideas I’ve put forward, and some have contributed to the dialogue. Of course, there are some who have been resistant and defensive. I’m thankful to those who have been receptive and I’m happy to have contributed to the energy behind changes that have been made, and will continue to do so until we, as a collective, are satisfied that the best possible training is being made available. Change is often times progressive and incremental. It doesn’t happen overnight.
As usual, I’m happy to receive any comments and feedback you might have on these ideas. Please spread the word and encourage feedback from those who might not be aware. Emergency management is an ever-evolving practice. Though we may not have answers, we must continue asking questions.
©2019 – Timothy Riecker, CEDP