Two days ago, much of the northeast was subject to a powerful storm front, which brought high winds, torrential rains, lightning, and several yet to be confirmed tornadoes. Corresponding with these threats, areas saw a variety of National Weather Service warnings and watches. Needless to say, when this emergency alert came up on my phone in the midst of these storms, I assumed the shelter in place order was weather related. Well, you know what they say about assuming things… and of course I should have known better.
While the area of the alert didn’t impact me, Whitestown is just a couple of towns over, so after a few minutes I figured I should do a bit of research to see if whatever prompted the alert might eventually impact my area. Unfortunately, ‘pressing for more’, as the alert message indicates, gave no further information. News media in my area is notoriously slow and uninformative for a period of time, something that held true with this event as well. Approximately 20 minutes later, a local news outlet Tweeted a message about law enforcement activity in that area related to an armed suspect.
Public information and warning is a big deal. When we don’t communicate clearly and concisely with the public, we can suffer unintended consequences. While I’m not aware of any severe unintended consequences from the lack of any additional information from this emergency alert, officials must understand that the public (and other public safety professionals) want additional information. They may also need it so they can make better decisions.
This particular example certainly should have included some brief context as to why the alert was issued. Given the standing tornado watch which was in place at the time, I’m sure there were plenty of others who assumed this was for a tornado or other storm activity. Such an occurrence would give me cause to gather my family in the basement for safety, rather than locking my doors, closing my blinds, and ensure that no family members left the house. Shelter in place can mean a lot of things to different people and adding context could have assisted with ensuring better public safety. There was also no follow up to this alert lifting the shelter in place message. (Note: the ‘No longer in effect’ tag is my own, as an effort to be responsible with the image)
While I applaud the use of public alerting tools, issues such as this are seen far too often. Jurisdictions should have public information and warning components to their emergency operations plans, with specific procedures outlined for not only how to activate an alert, but the proper messaging which should be included to maximize message effectiveness. Sure, you do it, but do you do it well?
What do you do to ensure effectiveness of your messaging?
© 2017 – Timothy Riecker, CEDP
7 thoughts on “Emergency Alerting – A Case Study”
What app do you use that got this alert?
But your point is valid – here are actual LIFE SAVING ALERTS that buzzed ALL smartphones for hundreds of thousands of residents the past few days:
1) Power out at a polling location
2) Test alert accidentally sent as a disaster
3) Exercise alert accidentally sent as a disaster
4) Bring your lawn furniture in for gusty winds later today
All real. All sent via IPAWS/EAS…
No app. The alert was issued by the national wireless emergency alert system (which runs through IPAWS).
Hmmm… I’ve never seen IPAWS with a “see more” option, and I don’t see any IPAWS alerts on May 1st other than some tests. Any more details? I’d like to try tracking that down.
I’m not sure. Perhaps it’s the native iOS functionality of it?
Interesting. What mass notification platform does the county use? Whatever they generated the IPAWS with should have pushed out an email / text./ phone too…
Well that might be the problem 🙂 The WEA alert you posted is limited to 90 characters by the FCC regulations. That’s why communities use it in conjunction with their mass notification system for the full report. It’s like a tornado siren – the siren is just a signal to get indoors, then you tune to local media or weather stations for the full report. The WEA is a signal that something big is up, so shelter and seek out full info.