The United States Army defines Leadership as; influencing people by providing purpose, direction, and motivation while operating to accomplish the mission and improving the organization.
Leadership has also been described as; “a process of social influence in which a person can enlist the aid and support of others in the accomplishment of a common task” — Chemers M. (1997). An integrative theory of leadership.
Whatever your choice of the above definitions, or you have another, in the end the basic responsibilities of all leaders are all the same, People!
It has been said that without our customers we wouldn’t have a business, and although that is a true statement; but without applying effective leadership to our employees we wouldn’t have customers.
Who interacts with your customers day to day? Most of the time it is those that you have hired, and if you can’t provide effective leadership to those…
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