Tag emergency preparedness

Power Restoration Post-Disaster: How Long is Too Long?

Tim Riecker, The Contrarian Emergency Manager Leave a comment

Homeland Security Today ran an article reprinted from an AP article titled Power Outage Time After Sandy Not Extraordinary.  The article outlines an AP analysis of outage times from other hurricanes and storms and compares these to the duration of outages experienced by customers as a result of Hurricane Sandy.  To be honest, I’m not sure that the science behind this study is totally sound (it appears they compared only the duration of outages) as there are many factors involved in such a comparison to make it meaningful (such as type and age of infrastructure, damage to infrastructure, strength of hurricane, etc.).  That said, their apples to oranges comparison does lead to some legitimate statements.

I’m certainly not intending to diminish the issues associated with prolonged power outages.  For many it is an inconvenience (and we are extremely over reliant on electrical energy), but it does impact the health and well-being of a good portion of our population – especially in temperature extremes.  Through my experience in emergency management, however, it seems that many people are quite vocal about even the shortest of power outages.  These complaints quickly become political.  I even recall several years ago being pressured by a governor to ensure that power was restored prior to the Superbowl.  Yes, these things are important – practically and politically – but we also need to be realistic and understanding of the situation.

That situation comes down to the battle being fought by the utility companies.  Energy utilities are regulated, meaning that they are constantly bombarded by politicians and special interest groups.  Part of this regulation requires them to have disaster plans in place to address emergency outages and restoration.  With the experience of working 19 federally declared disasters, I’ve seen utility companies in action time and again – and to be completely honest, they impress the hell out of me.  They mobilize massive fleets of not only their own people, vehicles, and equipment but also those of other utility companies from far and wide as part of an elaborate and often used mutual aid system.  These crews need to be supervised, fed, housed, and supplied.  The logistics of power restoration is a massive undertaking – especially after a regional event such as Hurricane Sandy, where companies up the coast and throughout the northeast are all competing for the same resources – especially utility poles.

Utilities conduct restoration efforts in priority, first addressing urgent needs, such as hospitals and nursing homes, while also trying to effect repairs of their energy superstructure, such as primary distribution lines and substations.  After that, they need to literally examine every line in their system – with priority given to those that feed larger populations.  This takes time.  Consider that they are initially fighting lingering weather conditions and may be held back by additional foul weather such as heavy rains and high winds which can hinder their efforts and even set them back with additional damages.  After a storm, they are also working on clearing debris so they can safely access their infrastructure.  Combined, this is a lot of time, effort, and resources – all of which costs a lot of money.

There is no benefit to a utility company dragging their feet on a restoration effort.  Given the expenses and the negative press, they want to finish it as quickly as they possibly can.  Can they do it better?  Of course – there is always room for improvement.  The article says that “…Sandy caused 8.5 million power outages across 21 states, the highest outage total ever.”

The utility restoration effort found an unlikely ally – New Jersey Governor Chris Christie – who applauded their work.  A lesson other governors should probably learn.  Let’s work with them and support their efforts instead of being so quick to criticize.

Electric Grid Vulnerabilities

Tim Riecker, The Contrarian Emergency Manager Leave a comment

Government Security News (GSN) just published an article (http://www.gsnmagazine.com/node/27833?c=infrastructure_protection) about the recent declassification of documents identifying that our electric grid is still vulnerable to terrorist attacks.  Really?  I’m not sure there needed to be a classified document in the first place.  The vulnerability of our grid should be pretty obvious.

The report was focused on the vulnerabilities to terrorist attacks – but thankfully did at least acknowledge that impacts can be caused by natural disasters (by the way, the lights are still out on Long Island).  Terrorist vulnerabilities absolutely do exist, though.  Our energy infrastructure is very open, physically and virtually.  Generally, power generation facilities have decent security – particularly nuclear power plants.  Security does drop notably with other facilities, especially hydro-generation plants, which should have the same measure of security as nuclear power plants as most of them are associated with a dam, which, if breached not only knocks out power generation but also is bound to impact a population catastrophically.

Most energy sub-stations are not staffed, and while there is passive security in place, such as fencing, these can obviously be overcome easily.  Utility lines stretch across our nation above and below ground – generally accessible with little trouble to people with malicious intent.  Remember that acts interrupting our grid may not necessarily come from Al-Qaeda, but can come from disgruntled locals as well.  Take a look at the pictures below.  These were actually taken by my father who worked for a utility company in New York State.  Shortly after these high power transmission lines were put up over 25 years ago, a local, in protest over these lines going through their land, actually unbolted the tower from the base.  They never caught the person who did it – but this is a federal crime – and taken very seriously by prosecutors and law enforcement, including security personnel of the utility companies.  This same transmission line passes through my property and my family and I have made several calls through the years to the security office of the utility company when we see people loitering around and taking pictures or notes on these towers.

 

 

 

 

 

 

 

 

 

 

 

 

In consideration of cyber attacks – guess what – they happen EVERY DAY!  Most, fortunately, are pretty weak and stopped well short of their goal.  Some do have some measure of success, penetrating fire walls and other defenses.  Some come from individuals domestically, but many are known to come from the likes of China, North Korea, and Iran – all of which ‘officially’ deny sponsoring such acts of terrorism.  Practically everything is controlled by a computer, and practically every computer is networked and accessible from the outside world by people who know how to do so.  Energy plants can be shut down, overloaded, or have safety protocols circumvented.  Scary stuff.

So what’s the result of all this?  Much more than the inconvenience of a short-term power outage, I can assure you of that.  Our energy grid is the most critical of our infrastructure.  Without it nothing works.  We’ve only scratched the surface of examples from the areas that were hit by Hurricane Sandy and still don’t yet have power.  It impacts our other critical infrastructures such as communications, hospitals, the economy, and others.  It breaks beyond discomfort and inconvenience when it endangers lives during periods of temperature extremes.  All in all we have an aging infrastructure in our nation, but not only do we need to work on replacing and improving it, we need to protect it.

Looking Ahead – Hazards of Concern in the US

Tim Riecker, The Contrarian Emergency Manager Leave a comment

A multi-agency/discipline group called the National Homeland Security Consortium has released a white paper – Protecting Americans in the 21st Century: Priorities for 2012 and Beyond.  The paper highlights eight areas of concern requiring a national focus.

Sidebar – The entity called the National HOMELAND SECURITY Consortium has assembled a document that is clearly meant for the EMERGENCY MANAGEMENT community (a concept much broader and far-reaching than homeland security).  I really wish they would get this straightened out… and now back to your regularly scheduled blog…

The eight areas are as follows:

  • Cyber Hazards
  • Climate Change
  • Demands on Global Resources
  • Changing Demographics
  • Emerging Technologies
  • Violent Extremist Ideologies
  • WMD Proliferation
  • Mega-Hazards and Catastrophic Cascading Consequences

The Consortium has recognized and stresses in their white paper the hazard that is larger than any of these individually, and that is the potential for any of these hazards to interact or influence each other – an observation and warning that I feel is long overdue.  They are also not encouraging us to lose focus on the more immediate hazards we may have at hand, but are encouraging stakeholders and relevant parties to give some attention to these emerging hazards and consider how we will prepare for, mitigate against, respond to, and recover from their impacts.

I won’t comment on each of these items now, but reserve the right to do so in the near future.  I do, however, leave you with this… consider what impacts these hazards may have on you.

Marketing the Preparedness Message

Tim Riecker, The Contrarian Emergency Manager Leave a comment

There are some great ideas in Jim McKay’s article – The Preparedness Message Isn’t Reaching the Public, featured in Emergency Management Magazine.  Just like any good marketing campaign, we have to push with multiple strategies.  Billboards and television campaigns are great but they aren’t going to hit home with everyone.  We need to be more creative in our approach.  Our methods will resonate differently with various people.  The CDC’s zombie campaign got a lot of attention (see my blog post on it!).  Why?  Because they not only used something trendy, they considered their audiences.  Not all audiences respond to the zombie campaign; some think it’s ridiculous – but they were able to engage a lot of people.  Different people require different methods.  Once you reach an audience, then you can convey a message.  Preparedness is boring, let’s face it.  We need creative and diverse solutions to reach and engage audiences.

The CDC’s Zombie Banner

 

 

 

There are four major challenges we’re facing when it comes to preparedness that I speak about in presentations.  These are many of the thoughts of many folks when it comes to disasters:

1) It’s not going to happen here.

2) It’s not going to be that bad.

3) There is nothing I can do about it.

4) Government will take care of me.

These aren’t rocket science, but they can be tough nuts to crack – especially when we don’t want to be the ‘doom and gloom’ people.

Let’s look at what has worked.  McKay’s article mentions coupons to Target for preparedness kits.  This is an effective methodology that has worked well for years in California and other places around the country.  In Central New York, where I’m from, a county health department capitalized creatively on a point of distribution exercise to get the beginnings of preparedness kits in the hands of residents.  The 300 slots they had available filled very quickly.  The event got great press and all positive comments from those who participated.  Good or bad economy, people like free or discounted things.  The lesson learned here is to get preparedness underwritten.  Be it by grant funds or corporate sponsors.  If Pepsi wants to put out a preparedness kit, so be it.

Protecting NYC

Tim Riecker, The Contrarian Emergency Manager Leave a comment

This NBC News article brings about some great discussion and ideas on what can be done to protect areas like New York City from storm surge.  If you link to the article, be sure to watch the video.

Gates of a fictional seawall protecting NYC

First, I’ll put out there that I don’t completely agree with all the statements made in the article or the video.  I’m not completely sold on global climate change, but the fact of the matter is that near or below sea level areas on the coast, especially those with high populations, need better protection.  I also don’t agree with the scientist in the video that states there would have been no damage in NYC had these sea walls been in place… hurricane force winds and torrential rains cause plenty of damage all on their own.

The concept of these sea walls amazes me.  I’m certainly familiar with the smaller cousins of these structures, breakwaters, such as the one in my college town of Oswego, NY.  These sea walls, however, particularly the more high-tech versions such as the one illustrated for use around New York City in the video, appear to be extremely versatile and suitable for long-term use.  Just like we protect our infrastructure from acts of terrorism, we need to protect our infrastructure, and our people, from natural disasters.  If this project sees the light of day, it may very well be one of the largest hazard mitigation projects ever created.

Business Civic Leadership Center and Emergency Management

Tim Riecker, The Contrarian Emergency Manager Leave a comment

This morning I received my semi-regular e-mail update from the Lessons Learned Information Sharing (LLIS) folks at the US Department of Homeland Security.  If you are in the EM/HS field and are not on LLIS, I strongly encourage you to do so.  It’s a great community of practice, facilitating the sharing of lessons learned and best practices in the field.  One document that was listed in the e-mail was The Role of Business in Disaster Response.  This document outlines case studies and best practices of businesses supporting all aspects of emergency management nationally and locally.  It was published by the Business Civic Leadership Center of the US Chamber of Commerce.  Admittedly, I was not aware of this office within the US Chamber, nor was I aware of their Disaster Program, which offers some great resources to businesses. 

I’ve blogged in the past about the importance of public-private partnerships in emergency management and the incredible positive impacts it can have.  Wal-mart, in particular, has gotten a lot of good press about their emergency business operations, and more recently since Hurricane Sandy I’ve seen some media attention given to other companies such as Home Depot, highlighting their emergency operations centers and their relief efforts.  In a presentation I saw from Wal-Mart a while back, the company highlighted three priorities in regards to emergency management: 1) take care of its people, 2) take care of its operations, 3) take care of its communities.  Just these three priorities say a lot about the company.  They realize their people are their most important assets.  Next, they strive to ensure business continuity.  Lastly, with their business operations now being able to support it, they take care of the communities they have a presence in.  What a great business model!

The integration of the private sector into emergency management needs to be at all levels.  The National Operations Center (NOC), run by the US Department of Homeland Security, includes private sector representatives.  How can this be improved?  At the state level, many states either include private sector representatives in the State Emergency Operations Center or have a separate but connected Business Operations Center, solely focused on the coordination of private sector efforts.  Both of these options help expedite private sector resources to emergency management efforts – especially when used as an extension of the EOC’s supply unit.  There is also a recognized expertise between private sector and public sector emergency managers.

County and local emergency management programs can also benefit.  Where national and international companies are usually found at the NOC and state EOCs, the local management of these chains can work with county and local EOCs.  Also, don’t discount the value of small businesses in the area.  They, too, have a wealth of knowledge and access to resources.  Every community should form a disaster business alliance of some sort, or welcome private sector involvement with local VOADs.  You can work with local chambers of commerce to make this happen.  I’ve established a great relationship between my company, Emergency Preparedness Solutions, with my local chamber of commerce and have been providing information to members on emergency preparedness and business continuity through meetings and articles, as well as a presentation that I’ll be doing in a few months.

Never think that emergency management is too big of a concept for your local community.  It’s not just something done by FEMA or by the state.  In a disaster we need to help our neighbors and our communities.  The biggest impact is always locally.  Establish those relationships now and make a difference!

Grassroots Recovery with a National Impact

Tim Riecker, The Contrarian Emergency Manager Leave a comment

This morning I took some time to browse through the variety of TED talks to see if anything struck some interest with me.  First of all, if you aren’t familiar with TED, they host a variety of free talks and presentations on various topics.  They get some great speakers and the presentations are short… usually 10-20 minutes.  Most of the topics are about something new and innovative – their tag line is ‘Ideas Worth Spreading’, and they certainly abide by that.  Sometimes I watch their presentations because the subject area interests me, and other times I watch it to see some innovative or refreshing presentation skills.

The TED presentation I watched this morning is titled: Caitria and Morgan O’Neill: How to step up in the face of disaster.  It’s a short, 10 minute presentation which I highly recommend.  Their background is on the TED page, but in short these two sisters, both in grad school, experienced an F 3 tornado in their hometown in Massachusetts.  From their explanation, it seems that there wasn’t much organization or leadership in their town relative to supporting volunteers.  If you’ve been in emergency management for a while, you’ve probably experienced this.  There are a wealth of volunteers who want to help in the event of a disaster, but they must be organized and supported.  Often times local governments either don’t have the resources to deal with spontaneous volunteers or simply don’t want to – they may not want the trouble, the liability, or would prefer that another organization, often times someone like the American Red Cross, to deal with them.

The main trouble is that most jurisdictions don’t plan for volunteer management.  A volunteer management plan is a plan that should absolutely be part of the Comprehensive Emergency Management Plan (CEMP) of any jurisdiction.  Yes, not for profits often times do take on this role, especially with a localized disaster and if they have the capability to do so, but in the event of a regional disaster they simply don’t have the people to dedicate to this task – and it’s not something that’s easily done or simply managed.  The bottom line is that local jurisdictions are responsible for taking care of their people, and this is one more way to make it happen.

The O’Neill sisters, learning from their home town experiences and leveraging their educations and other experiences, eventually put together a company called recovers.org.  They have applied simple but effective methodologies to manage resources, including volunteers, in the event of a disaster.  They have traveled across the country applying their system and seem to be quite successful in doing so.  One of the things that encourages me the most about them is that they advocate community preparedness.  They know that for any system to reach its potential of effectiveness, it must be integrated into preparedness efforts, not just show up after the disaster.  It seems they have a product and service that can be applied to any jurisdiction and would work well with existing structures, like a VOAD, and with volunteer management and recovery planning efforts.  The information on their website indicates that they are busy helping communities impacted by Hurricane Sandy.  It’s great to see local efforts and innovation in emergency management!  Best of luck to Caitria and Morgan O’Neill.

Tim Riecker, The Contrarian Emergency Manager Leave a comment

Good article.

Brandon Greenberg's avatarDisasterNet

The is a great article from a leading disaster researcher about the privatization of emergency management.  via The U.S. Emergency Management System Is Not Perfect, but It Works – Room for Debate – NYTimes.com.

Here is the full text:

Questions regarding the privatization of the Federal Emergency Management Agency or the assignment of its functions to states must be addressed within the context of the agency’s responsibilities and how it functions in relation to state and local government capabilities.

Most people think of FEMA as a disaster response agency, but that is only partly true. FEMA has many responsibilities both during disasters and at other times. These responsibilities include assisting states, local governments, tribal governments and U.S. territories in the preparation of disaster mitigation plans aimed at taking long-term steps to reduce losses from future disasters, pursuant to the Disaster Mitigation Act of 2000; providing funding and guidance so…

View original post 603 more words

Hurricane Sandy – Be Prepared and Stay Safe!

Tim Riecker, The Contrarian Emergency Manager Leave a comment

I’m finishing my preparations for a quick trip to California to help evaluate an earthquake exercise.  All the while, I’m watching Hurricane Sandy come up the coast after creating some havoc in the Caribbean.  According to the latest National Hurricane Center advisory, Sandy will make landfall in southern New Jersey, and progress inland to central Pennsylvania before turning north and heading through New York State, the track taking it through the Finger Lakes area.  From there, the current advisory predicts that the storm will turn to the northeast, saturating New England.  It’s going to be a very wet, rainy week as Sandy slows soon after making landfall.  Of particular concern here in New York is the western portion of the state which has received a fair amount of rainfall over the last couple of days from the cold front that has progressed here from the mid west.

 

Thus far, there seems to be an appropriate amount of concern over this storm.  While I’ve heard some folks say that people are overly concerned, I don’t think officials are crying wolf with this.  First, as I’m sure you’ve read in the media, many factors of this storm are unprecedented or rarely seen, particularly the collision with the cold front – resulting in many of the hurricane advisories including snow in their forecast – SNOW for a HURRICANE!  Who would have ever thought that would happen?  Second, the storm is maintaining hurricane strength right up to landfall, bringing significant winds and storm surge with it.  New York City is taking actions which to my recollection are fully in compliance with their hurricane plans, such as low elevation evacuations, closing of mass transit and tunnels ahead of the storm, and other protective actions.  States of emergency have been declared all along the northeast states, with the President declaring an emergency in Maryland, which will be the first to feel the full effects of the category 1 storm with sustained winds of 75 miles per hour.  I expect the President will make similar declarations ahead of the storm reaching subsequent states.  States along the projected impact path all have activated their emergency operations centers (EOCs), pulling together local, state, and federal agencies, as well as some not for profits such as the American Red Cross and The Salvation Army, to coordinate efforts and situational information.

I’ve received storm preparedness information from several sources already, including Ready.gov, the Small Business Administration, Time Warner Cable, and National Grid.  I’m certain utility companies in other area are doing the same outreach to their customers.  Locally, the Erie Canal is being closed and water levels dropped to help mitigate against flooding, which has devastated communities along the waterway in the past.  Local governments are putting out preparedness public service announcements to citizens to help ensure they are prepared.  You’ve heard me comment before about the complacency of much of our population when it comes to emergency preparedness.  Please pay heed to what is being suggested and spread the word that preparedness for this storm is serious.  Be sure to have a few days of water, food, medications, and batteries for flashlights.  Keep your cell phone charged and pay attention to weather information and emergency alerts.  If you are a New Yorker, now is a great time to subscribe to NY-ALERT to be certain to receive emergency information.  If you are outside of New York, many states now have similar alerting systems.  Even clearing away leaves and debris, which is plentiful this time of year, from storm sewers and culverts will be a big help.  If you manage or own a business, be sure to pull out your emergency and continuity plans (you have these, right?) and be sure to keep your employees and other stakeholders informed of what’s going on.

I’m sure that when I return I’ll be helping with some disaster response and recovery activities in the area.  The better you prepare and the smarter you are, the less responders have to risk their lives and valuable resources, so be smart, be prepared, and stay safe!